Dear Patient:

We hope this letter finds you and your family in good health. Our country and our community have been through very challenging events the last few months. Like your family, our staff has faced many problems during lockdown and are looking forward to resuming our normal habits and routines. We are concerned about those who have not been fortunate during the pandemic and our office has donated thousands of surgical masks and gloves, surgical gowns, wipes and other disinfectants to Bristol Hospital and other local front line works while both Dr. Bencivengo and Dr. Ko remain available to take care the patients who need the urgent dental care.

While many things have changed, one thing has remained the same: our commitment to your safety and delivering excellent dental care. Infection control has always and will continue to be a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office continues to follow infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies and we are up-to-date on the current rulings and guidance that are issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations. We will be staying abreast of any subsequent rulings related to the COVID-19 virus.

You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  • You will be asked to wear a mask/face covering before entering the waiting room.
  • You will have your temperature taken.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • Our front desk area will have some changes to protect both you and the staff.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. You may be asked to wait in your car until you are called, if the waiting room does not allow for the required social distancing.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
  • Staff providing direct patient care will be wearing the required up to standards infection control PPE.
  • The front desk staff will also be wearing the recommended facemasks and practicing social distancing.
  • Patients are encouraged to make the payments online.
  • There may be some additional changes that will be addressed during dental treatment. And if you have any questions do not hesitate to ask.

The entire dental team of Drs. Bencivengo and Ko look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, and all the members of our team safe in our practice. To make an appointment, please call our office at 860-582-8095 or visit our website at www.bencivengoko.com

Thank you for being our patient. We continue to value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Ko, Dr. Bencivengo and Team

 

Dentist - Bristol
21 Pleasant Street
Bristol, CT 06010
(860) 582-8095

2018